Return & Refund Policy
Return & Refund Policy
Last Updated: July 2026
Your satisfaction is important to us. If you experience an issue with your order, we're here to help.
Return Eligibility
You may request a return or refund if:
• You received a damaged item.
• You received the wrong product.
• Your item arrived defective.
• Your order was lost during shipping.
• Your product was significantly different from its description.
To qualify, please contact us within 14 days of delivery.
Non-Returnable Items
We cannot accept returns for:
• Change of mind.
• Incorrect size selected by the customer.
• Products damaged through misuse.
• Personalized or customized products.
• Items returned without prior authorization.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 7 days of receiving it with:
• Your order number
• Clear photos of the item
• Photos of the packaging (if applicable)
We'll review your request and offer a replacement or refund where appropriate.
Lost Packages
If your package is confirmed lost by the shipping carrier, we'll arrange either:
• A replacement shipment, or
• A full refund
Refund Processing
Approved refunds are issued to your original payment method.
Please allow 5–10 business days after approval for your bank or payment provider to process the refund.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it cannot be canceled.
Contact Us
If you have any questions regarding your order, please contact us:
Email: support@findityoulove.com
We aim to respond within 24–48 business hours.